Customer security reviews, answered from your evidence.
A big prospect sends a 300-line security questionnaire. You've answered most of it before. TruOps finds those answers, shows their sources, and hands your team the rest.
| Customer question | Proposed answer | Source | Freshness |
|---|---|---|---|
| Do you encrypt data at rest? | Yes, AES-256 | Encryption Standard v3 · §2 | 2 months |
| Do you have a SOC 2 Type II? | Yes, available under NDA | SOC 2 report · 2025 | 4 months |
| Is there a documented IR plan? | Yes, tested annually | IR Plan · tabletop Mar 2026 | 6 months |
| Do subprocessors sign a DPA? | Suggested · low confidence | answer library | 14 months |
| Describe your AI model governance. | No source · to your team | — | — |
Upload the SIG, CAIQ, or custom file and TruOps treats it as an assessment where you're the vendor. The agent pre-fills answers from your answer library, documents, and control status, with a source and date on each. Your team confirms, fills the gaps, and exports it in the requester's format.
The challenge
The hard part is finding the last good answer and knowing whether it's still accurate.
What you're probably using today
| What you use now | Where it falls short | With TruOps |
|---|---|---|
| A master spreadsheet or last quarter's SIG | No dates, no sources, and answers that vary from customer to customer. | Sourced answers from your library and evidence, with only the gaps going to people, exported in the customer's format. |
| Trust center products | Customers still send the workbook. | Upload the workbook and answer it from the same evidence that backs your own assessments. |
| SOC 2 automation tools | Great for getting certified, with automated tests, a big framework library, and often a trust center. Maturity scoring, custom frameworks, and deeper risk or vendor work can fall outside what they cover. | Keep your automated checks. Use any framework as your anchor, map the rest with partial overlaps clearly marked, and run vendor and risk work in the same place. Start with the policies and reports you already have. |
How it works
- UploadCreate an assessment from the customer's questionnaire file.
- Pre-fillThe agent answers from your answer library, documents, and control status, with a source for each answer.
- ConfirmYour team reviews the pre-filled answers, each with the date of its source.
- Fill gapsOnly questions with no source go to a person.
- SendExport the finished questionnaire in the requester's format.
The tenth review is the easy one
Customer questionnaires ask the same few hundred things in different words. Each answer your team confirms goes back into your library with its source and date. Every later review that asks the same thing, in any wording, starts from that answer. By the tenth questionnaire your team is mostly checking dates.
An answer library that shows its age
Every confirmed answer goes back into your library and pre-fills the next questionnaire. Each one shows the date it was last confirmed, so your team can decide whether it's still accurate before reusing it.
How TruOps helps
- Any format
- SIG, SIG Lite, CAIQ, or a customer's own workbook.
- Sourced answers
- Every answer links to the document or record behind it.
- Answer dates
- See when each reused answer was last confirmed.
- Gaps only
- Your team only works on the questions without a source.
- Export back
- Send it back in the same format you received it.
- One set of evidence
- The documents you use to answer customers also back your own assessments.
Questions
Which questionnaires can TruOps answer?
Standard formats like SIG and CAIQ, and custom spreadsheets from customers.
How much of a questionnaire is answered automatically?
It depends on how much evidence and how many past answers you have. You've probably answered most questions in a typical security questionnaire before. TruOps finds and sources those answers and sends only the gaps to your team.
Will the AI make up answers?
No. If there's no source, the question goes to a person. Low-confidence answers are marked as suggestions.
Do we have to rip out the tools we already use?
No. TruOps connects to your cloud, identity, endpoint, vulnerability, and code tools. Spreadsheets, prior reports, and policies upload into the Data Room. If you're moving from a SOC 2 automation tool or an enterprise GRC suite, you bring over your frameworks, evidence, vendors, and risks.
Can we bring our existing assessments, control lists, and vendor files?
Yes. Upload workbooks, reports, policies, and vendor exports. TruOps turns them into structured questionnaires, controls, and risks, each linked to the file it came from, for you to review.
Related
Answer SIG, CAIQ, and custom questionnaires from your evidence.
→LearnSecurity questionnaireWhat customer security questionnaires are and how to answer them.
→PlatformThe Data RoomUpload what you have. Agents classify it and map it to your controls.
→PlatformQuestionnaire builderBring any workbook. It becomes an assessment mapped to your controls.
→See it run on your own data.
Book 30 minutes with a GRC specialist. Bring a real document, like a SOC 2 report, risk register, or vendor list (redacted is fine), and we'll show TruOps AI working on it.