Close deals faster.
Security questionnaires stand between you and signed contracts. TruOps answers everything you've answered before and leaves your team only the new questions.
Customer security reviews
Where each answer came from
Days to answer
From the customer’s request to a sent answer
TruOps pre-fills customer security questionnaires from your answer library, documents, and control status, with a source and date on each answer. Only unanswered questions go to your team, and the finished file exports in the requester's format.
The problem
Questionnaires that hold up deals land on the security team with little warning, and most of the questions were already answered for someone else last quarter.
The challenge
Inbound questionnaires are a sales problem with a GRC cause: old answers with no dates, and gaps that get filled with guesses. TruOps only answers when it has a source.
- Last quarter's SIG answers were copied forward.
- A customer sent a custom workbook your trust center doesn't cover.
- Two people are the bottleneck on every deal.
What you're probably using today
Most teams answer from a master spreadsheet, a trust center product, or the questionnaire feature in their SOC 2 automation tool.
| What you use now | Where it falls short | With TruOps |
|---|---|---|
| A master SIG and a lot of copy-paste | Answers get out of date, and nobody knows which customer got which version. | A dated answer library linked to evidence, so you can see how current each answer is before reusing it. |
| A trust center customers still skip | They send the workbook anyway. | Upload their file. TruOps answers what it can from your evidence and exports it in their format. |
| SOC 2 automation tools | Great for getting certified, with automated tests, a big framework library, and often a trust center. Maturity scoring, custom frameworks, and deeper risk or vendor work can fall outside what they cover. | Keep your automated checks. Use any framework as your anchor, map the rest with partial overlaps clearly marked, and run vendor and risk work in the same place. Start with the policies and reports you already have. |
How it works in TruOps
- UploadThe customer's SIG, CAIQ, or custom file.
- Pre-fillAnswers from your library and evidence, each with a source.
- ReviewConfirm answers and check how current they are.
- Fill gapsOnly unanswered questions go to your team.
- ExportSend it back in the customer's format.
What you end up with
- Faster turnaround on questionnaires.
- Consistent answers across customers.
- A growing answer library with dates on every answer.
How TruOps helps
- Answer dates
- See how recent each reused answer is.
- Answers only when there's a source
- Questions without a source go to a person.
Questions
Does TruOps make up answers?
No. Every answer comes from your evidence and past answers, with a source. Anything without a source goes to your team.
Do we have to rip out the tools we already use?
No. TruOps connects to your cloud, identity, endpoint, vulnerability, and code tools. Spreadsheets, prior reports, and policies upload into the Data Room. If you're moving from a SOC 2 automation tool or an enterprise GRC suite, you bring over your frameworks, evidence, vendors, and risks.
Can we bring our existing assessments, control lists, and vendor files?
Yes. Upload workbooks, reports, policies, and vendor exports. TruOps turns them into structured questionnaires, controls, and risks, each linked to the file it came from, for you to review.
Related
Answer customer security reviews from your evidence, in whatever format they arrive.
→LearnSecurity questionnaireWhat customer security questionnaires are and how to answer them.
→IndustriesTechnology & SaaSSOC 2, ISO 27001, and a steady stream of customer questionnaires.
→See it run on your own data.
Book 30 minutes with a GRC specialist. Bring a real document, like a SOC 2 report, risk register, or vendor list (redacted is fine), and we'll show TruOps AI working on it.